Refund policy

Return & Refund Policy

Effective Date: [20/07/2026]

At Shopzy.co.in, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your options.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within [X DAYS] of the delivery date.

  • Be unused, unworn, and in its original condition.

  • Include all original tags, labels, accessories, manuals, and packaging.

  • Be accompanied by proof of purchase (order confirmation or invoice).

We reserve the right to decline returns that do not meet these conditions.

2. Return Timeframe

You may request a return within [X DAYS] after receiving your order.

Once your return request is approved, please ship the item back within [X DAYS] or as instructed by our customer support team.

3. Refund Process

After we receive and inspect your returned item:

  • We will notify you whether your return has been approved or rejected.

  • If approved, your refund will be initiated to your original payment method.

  • Depending on your bank or payment provider, it may take [REFUND PROCESSING TIME] for the refund to appear in your account.

If your order was placed using Cash on Delivery (COD), refunds may be processed via bank transfer, UPI, or another suitable payment method. Our support team will contact you if additional information is required.

4. Exchange Policy

If you receive an incorrect product or wish to exchange an eligible item for a different size, color, or replacement (subject to availability), you may request an exchange within [X DAYS] of delivery.

If the requested replacement is unavailable, we may offer:

  • A refund (where applicable), or

  • Store credit, at our discretion.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within [X DAYS] of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund, as appropriate, at no additional cost to you.

6. Non-Returnable Items

For hygiene, safety, or other reasons, the following items are generally not eligible for return unless they arrive damaged or defective:

  • Personal care and hygiene products

  • Cosmetics and skincare products that have been opened or used

  • Innerwear and intimate apparel

  • Perishable goods

  • Gift cards

  • Digital products or downloadable content

  • Customized or personalized items

  • Products marked as "Final Sale" or "Non-Returnable"

Please check the product page for any item-specific return restrictions.

7. Return Shipping Costs

[RETURN SHIPPING COST DETAILS]

Examples:

  • Customer pays return shipping costs unless the item is damaged, defective, or incorrect.

  • Free return shipping for eligible products.

If the return is due to our error (such as a damaged, defective, or incorrect item), we will bear the return shipping costs.

8. Cancellation Policy

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it may no longer be eligible for cancellation. In such cases, you may request a return after delivery if the item qualifies under this policy.

9. Refund Exceptions

Refunds may be refused if:

  • The product has been used, damaged, or altered by the customer.

  • Original packaging or accessories are missing.

  • The return request is made after the eligible return period.

  • The product falls under the non-returnable category.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Website: [shopzy.co.in]
Email: [EMAIL ADDRESS] (e.g., shopzy.co.in@gmail.com)
Business Hours: [Monday–Sunday | BUSINESS HOURS]

Our customer support team will be happy to assist you and aims to respond as quickly as possible.

Thank you for shopping with Shopzy.co.in. We value your trust and are committed to making every shopping experience smooth, transparent, and enjoyable.